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What is enhanced due diligence? The extra checks for higher-risk customers

By SendPay Business · · 2 min read

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Enhanced due diligence, or EDD, is the extra level of checking a money platform carries out on customers who pose a higher risk of money laundering or financial crime. It goes further than the standard customer due diligence everyone gets at sign-up.

When it applies

  • The customer is a politically exposed person, or closely linked to one.
  • The customer or payments involve a high-risk country.
  • Transactions are unusually large or complex, or have no clear purpose.
  • Something in the customer's profile or activity raises a red flag.
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What the extra checks involve

Typical EDD steps include asking where the customer's money and wealth came from and seeing evidence, closer checks on who really owns a business, senior sign-off before accepting the customer, and more frequent monitoring of their payments afterwards.

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Why it matters

Anti-money-laundering rules in the UK, EU and many other places expect firms to take a risk-based approach: light checks where risk is low, deeper checks where it is high. Getting EDD wrong can lead to fines and to criminals using the platform.

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Where SendPay fits

Every SendPay platform includes customer identity verification at sign-up, powered by licensed partners. Your own anti-money-laundering policies, including when to apply enhanced checks, remain your responsibility, and SendPay tells you in writing what applies before you launch.

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How it works

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  2. Choose what it does
  3. Launch when you are ready

Why sign up

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  • A free business accountOpen it in about a minute with your business name, email, password and mobile. No card and no documents to start.
  • Get paid from day oneTake card payments, and share your own payment link and invoices so customers pay in a click.
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  • Your own financial platformDesign and preview your whole platform free, then launch when you are ready.
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SendPay Business is a technology company, not a bank. Accounts, cards and payments are powered by licensed partners.

Questions people ask

What do customer checks cost?

Work out the cost per verified customer.

KYC cost calculator →
What are KYC and AML?

The standard checks EDD builds on.

KYC and AML →
What is a politically exposed person?

A common reason for enhanced checks.

PEPs →
Can I launch my own money app?

Yes, with identity checks built into sign-up.

See platforms →

Read next

Spotted a mistake or something out of date? and we'll fix it. How our guides are made

This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. Other companies named in this guide are reference points only and are not affiliated with SendPay Business.