How to learn from customers who stop using your money app
By SendPay Business · · 2 min read
- 1Set up the plan once
- 2It renews on the same day each month
- 3Payments arrive without chasing
Some customers will stop using your money app. That is normal, but each one can teach you something. Knowing why people leave is often the fastest way to keep more of the ones who stay.
Notice when people go quiet
Keep an eye on customers who used the app regularly and then stopped. The sooner you notice, the easier it is to help.
Ask one kind question
Send a short, friendly message asking what you could have done better. Keep it to one question and make it easy to reply.
Try it
Name your platform and watch it come to life
Type a name, tap a colour and pick what it does. The phone changes as you go.
Colour
What it does
Design and preview your whole platform free, then launch when you are ready.
Look for patterns
Common reasons include:
- Fees that felt higher than expected.
- A problem that was not fixed quickly.
- A missing feature they needed.
- They simply did not need it any more.
Fix what you can
If several people give the same reason, fix that first, then tell past customers what changed.
Leave the door open
Thank people for trying your app and make it easy to come back. Many will return when their needs change.
How it works
Your own money app- 1Name it and pick your colours
- 2Choose what it does
- 3Launch when you are ready
Why sign up
Create your free SendPay account
It's all about creating your own financial platform with ease. Start with a free account today.
- 🪪A free business accountOpen it in about a minute with your business name, email, password and mobile. No card and no documents to start.
- 💳Get paid from day oneTake card payments, and share your own payment link and invoices so customers pay in a click.
- 🌐A free business websiteFree to build, free to publish and free to keep, with unlimited visits.
- 🚀Your own financial platformDesign and preview your whole platform free, then launch when you are ready.
SendPay Business is a technology company, not a bank. Accounts, cards and payments are powered by licensed partners.
Questions people ask
How do I keep people using the app?
The guide on keeping users covers habits that bring people back.
Keep users coming back →How do I use feedback well?
The feedback guide covers turning what customers say into improvements.
Use customer feedback →Can I call it a bank?
In most countries "bank" is a protected word you can only use with a banking licence. Call it an account, a wallet, an app or a platform. The accounts and payments behind a SendPay Business platform are powered by licensed partners.
Is there a step-by-step plan I can follow?
Yes. The free launch checklist takes you from picking your people and naming your app to setting fees, going live and winning your first ten customers.
Digital bank app launch checklist →How do I start?
Pick a template, name it and preview every page before you launch. Your platform can be live on your own domain within 24 hours of confirmation.
Build my platform →Read next
Spotted a mistake or something out of date? and we'll fix it. How our guides are made
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. Other companies named in this guide are reference points only and are not affiliated with SendPay Business.