How to write a helpful FAQ page for your own money app
By SendPay Business · · 2 min read
People have the same handful of questions before they trust a new money app. Answer them clearly on one page and you save your customers worry and yourself hours of replies.
Collect the real questions
Use the questions people actually ask you in messages, calls and conversations, in their own words. If you haven't launched yet, ask the people you talked to before launch.
Cover the big ones first
Most money app FAQs need clear answers to:
- Is my money safe, and who holds it?
- How much does it cost?
- How long do payments take?
- What do I need to sign up?
- How do I get help?
Answer in plain words
Short answers, no jargon, and a link to more detail where needed. If an answer is 'it depends', say what it depends on.
Keep it up to date
When you change a fee or a feature, update the FAQ the same day. An out-of-date answer does more harm than no answer.
Link to it everywhere
Link your FAQ from your homepage, your app and your support replies. Point people to the answer, then ask whether it helped.
Build it
Create your own financial platform.
Pick a template, name it, brand it, preview every page before you pay. Your brand, your users, your fees.
Build my platform →Questions people ask
How should I handle questions the FAQ doesn't answer?
The customer support guide covers answering quickly and clearly.
Customer support for your money app →Where can I learn the payment words people ask about?
The payments glossary explains common terms in plain English.
Payments glossary →Can I call it a bank?
In most countries "bank" is a protected word you can only use with a banking licence. Call it an account, a wallet, an app or a platform. The accounts and payments behind a SendPay Business platform are powered by licensed partners.
Is there a step-by-step plan I can follow?
Yes. The free launch checklist takes you from picking your people and naming your app to setting fees, going live and winning your first ten customers.
Digital bank app launch checklist →How do I start?
Pick a template, name it and preview every page before you pay. Your platform can be live on your own domain within 24 hours of confirmation.
Build my platform →Read next
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. PayPal, Patreon and Substack are named as reference points only and are not affiliated with SendPay Business.