How to write a helpful FAQ page for your own money app
By SendPay Business · · 2 min read
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- 2Add proof of address
- 3Checked and verified
People have the same handful of questions before they trust a new money app. Answer them clearly on one page and you save your customers worry and yourself hours of replies.
Collect the real questions
Use the questions people actually ask you in messages, calls and conversations, in their own words. If you haven't launched yet, ask the people you talked to before launch.
Cover the big ones first
Most money app FAQs need clear answers to:
0 of 5 answered
Tick each question once you know your answer.
Try it
Name your platform and watch it come to life
Type a name, tap a colour and pick what it does. The phone changes as you go.
Colour
What it does
Design and preview your whole platform free, then launch when you are ready.
Answer in plain words
Short answers, no jargon, and a link to more detail where needed. If an answer is 'it depends', say what it depends on.
Keep it up to date
When you change a fee or a feature, update the FAQ the same day. An out-of-date answer does more harm than no answer.
Link to it everywhere
Link your FAQ from your homepage, your app and your support replies. Point people to the answer, then ask whether it helped.
How it works
Your own money app- 1Name it and pick your colours
- 2Choose what it does
- 3Launch when you are ready
Why sign up
Create your free SendPay account
It's all about creating your own financial platform with ease. Start with a free account today.
- 🪪A free business accountOpen it in about a minute with your business name, email, password and mobile. No card and no documents to start.
- 💳Get paid from day oneTake card payments, and share your own payment link and invoices so customers pay in a click.
- 🌐A free business websiteFree to build, free to publish and free to keep, with unlimited visits.
- 🚀Your own financial platformDesign and preview your whole platform free, then launch when you are ready.
SendPay Business is a technology company, not a bank. Accounts, cards and payments are powered by licensed partners.
Questions people ask
How should I handle questions the FAQ doesn't answer?
The customer support guide covers answering quickly and clearly.
Customer support for your money app →Where can I learn the payment words people ask about?
The payments glossary explains common terms in plain English.
Payments glossary →Can I call it a bank?
In most countries "bank" is a protected word you can only use with a banking licence. Call it an account, a wallet, an app or a platform. The accounts and payments behind a SendPay Business platform are powered by licensed partners.
Is there a step-by-step plan I can follow?
Yes. The free launch checklist takes you from picking your people and naming your app to setting fees, going live and winning your first ten customers.
Digital bank app launch checklist →How do I start?
Pick a template, name it and preview every page before you launch. Your platform can be live on your own domain within 24 hours of confirmation.
Build my platform →Read next
Spotted a mistake or something out of date? and we'll fix it. How our guides are made
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. Other companies named in this guide are reference points only and are not affiliated with SendPay Business.