How to reply to app store reviews for your money app
By SendPay Business · · 2 min read
Before downloading a money app, many people scroll through its reviews, and they notice how the team replies. A calm, helpful answer to a bad review can win more trust than a page of five-star ones.
Reply to every review
Thank people for good reviews in a sentence, and answer every complaint. Silence looks like nobody is home.
Answer complaints calmly
A good reply to a bad review:
- Thanks them for telling you.
- Says sorry for the trouble, without arguing.
- Explains what you are doing about it.
- Asks them to contact support so you can help.
Never share private details
Do not mention account details, amounts or anything personal in a public reply. Move the conversation to private support.
Fix the pattern
If several reviews mention the same problem, fix it, then reply to say it is fixed. People often update their rating.
Build it
Create your own financial platform.
Pick a template, name it, brand it, preview every page before you pay. Your brand, your users, your fees.
Build my platform →Questions people ask
How do I get more reviews?
The reviews guide covers asking happy customers for honest reviews.
Get honest reviews →How do I handle complaints?
The complaints guide covers handling problems quickly and fairly.
Handle complaints →Can I call it a bank?
In most countries "bank" is a protected word you can only use with a banking licence. Call it an account, a wallet, an app or a platform. The accounts and payments behind a SendPay Business platform are powered by licensed partners.
Is there a step-by-step plan I can follow?
Yes. The free launch checklist takes you from picking your people and naming your app to setting fees, going live and winning your first ten customers.
Digital bank app launch checklist →How do I start?
Pick a template, name it and preview every page before you pay. Your platform can be live on your own domain within 24 hours of confirmation.
Build my platform →Read next
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. PayPal, Patreon and Substack are named as reference points only and are not affiliated with SendPay Business.