How to reply to app store reviews for your money app
By SendPay Business · · 2 min read
- 1Add your photo ID
- 2Add proof of address
- 3Checked and verified
Before downloading a money app, many people scroll through its reviews, and they notice how the team replies. A calm, helpful answer to a bad review can win more trust than a page of five-star ones.
Reply to every review
Thank people for good reviews in a sentence, and answer every complaint. Silence looks like nobody is home.
Answer complaints calmly
A good reply to a bad review:
- Thanks them for telling you.
- Says sorry for the trouble, without arguing.
- Explains what you are doing about it.
- Asks them to contact support so you can help.
Try it
Name your platform and watch it come to life
Type a name, tap a colour and pick what it does. The phone changes as you go.
Colour
What it does
Design and preview your whole platform free, then launch when you are ready.
Never share private details
Do not mention account details, amounts or anything personal in a public reply. Move the conversation to private support.
Fix the pattern
If several reviews mention the same problem, fix it, then reply to say it is fixed. People often update their rating.
How it works
Your own money app- 1Name it and pick your colours
- 2Choose what it does
- 3Launch when you are ready
Why sign up
Create your free SendPay account
It's all about creating your own financial platform with ease. Start with a free account today.
- 🪪A free business accountOpen it in about a minute with your business name, email, password and mobile. No card and no documents to start.
- 💳Get paid from day oneTake card payments, and share your own payment link and invoices so customers pay in a click.
- 🌐A free business websiteFree to build, free to publish and free to keep, with unlimited visits.
- 🚀Your own financial platformDesign and preview your whole platform free, then launch when you are ready.
SendPay Business is a technology company, not a bank. Accounts, cards and payments are powered by licensed partners.
Questions people ask
How do I get more reviews?
The reviews guide covers asking happy customers for honest reviews.
Get honest reviews →How do I handle complaints?
The complaints guide covers handling problems quickly and fairly.
Handle complaints →Can I call it a bank?
In most countries "bank" is a protected word you can only use with a banking licence. Call it an account, a wallet, an app or a platform. The accounts and payments behind a SendPay Business platform are powered by licensed partners.
Is there a step-by-step plan I can follow?
Yes. The free launch checklist takes you from picking your people and naming your app to setting fees, going live and winning your first ten customers.
Digital bank app launch checklist →How do I start?
Pick a template, name it and preview every page before you launch. Your platform can be live on your own domain within 24 hours of confirmation.
Build my platform →Read next
Spotted a mistake or something out of date? and we'll fix it. How our guides are made
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. Other companies named in this guide are reference points only and are not affiliated with SendPay Business.