How to get honest reviews for your new money app
By SendPay Business · · 2 min read
Before someone trusts a new app with their money, they look for other people who already have. A handful of honest reviews from real customers can be the difference between a download and a pass.
Ask at the right moment
The best time to ask is just after something went well: a first transfer arrived, a payment went through, a problem was sorted quickly. Happy moments give honest, warm reviews.
Make it easy
Keep the ask short and simple:
- One sentence saying thank you and asking for a review.
- A direct link to the review page.
- No pressure and no reward for a good score.
Answer every review
Thank people for kind words and reply calmly to complaints with how you will fix things. New visitors read your replies as closely as the reviews.
Never fake it
Never write reviews yourself, pay for them or offer rewards only for positive ones. Review sites remove fakes, and people stop trusting apps that get caught.
Learn from what people say
Reviews are free feedback. If the same complaint appears twice, fix it, then tell reviewers you did.
Build it
Create your own financial platform.
Pick a template, name it, brand it, preview every page before you pay. Your brand, your users, your fees.
Build my platform →Questions people ask
How do I handle complaints?
The complaints guide covers answering quickly, fixing the cause and following the formal rules.
Handle complaints in your money app →How else can I build trust?
The trust guide covers being clear about who holds the money and what everything costs.
Win trust for a new money app →Can I call it a bank?
In most countries "bank" is a protected word you can only use with a banking licence. Call it an account, a wallet, an app or a platform. The accounts and payments behind a SendPay Business platform are powered by licensed partners.
Is there a step-by-step plan I can follow?
Yes. The free launch checklist takes you from picking your people and naming your app to setting fees, going live and winning your first ten customers.
Digital bank app launch checklist →How do I start?
Pick a template, name it and preview every page before you pay. Your platform can be live on your own domain within 24 hours of confirmation.
Build my platform →Read next
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. PayPal, Patreon and Substack are named as reference points only and are not affiliated with SendPay Business.