How to make your money app easy for everyone to use
By SendPay Business · · 2 min read
The big banks often forget the customers who find apps hard. If your money app is the easiest one to use, those customers will choose it and tell their families.
Use plain words
Say "Send money" rather than "Initiate transfer". Short sentences and everyday words help everyone, not just people who struggle.
Make it easy to see and tap
Simple checks go a long way:
- Text that stays readable when people make it bigger.
- Strong contrast between text and background.
- Buttons large enough to tap without mistakes.
- Meaning shown with words as well as colour.
Keep each step to one job
One question per screen, a clear next button and a way to go back. People who feel lost give up, especially when money is involved.
Offer help from a person
Some people will always want to talk to someone. A phone number or chat with a real person builds the trust that brings them back.
Test with real people
Ask an older relative or someone new to smartphones to sign up and send money while you watch. Every place they pause is something to fix.
Build it
Create your own financial platform.
Pick a template, name it, brand it, preview every page before you pay. Your brand, your users, your fees.
Build my platform →Questions people ask
How do I set up support?
The customer support guide covers answering quickly and in plain words.
Customer support for your money app →How do I help new users get started?
The welcome guide covers the first message, first step and first payment.
Welcome new users →Can I call it a bank?
In most countries "bank" is a protected word you can only use with a banking licence. Call it an account, a wallet, an app or a platform. The accounts and payments behind a SendPay Business platform are powered by licensed partners.
Is there a step-by-step plan I can follow?
Yes. The free launch checklist takes you from picking your people and naming your app to setting fees, going live and winning your first ten customers.
Digital bank app launch checklist →How do I start?
Pick a template, name it and preview every page before you pay. Your platform can be live on your own domain within 24 hours of confirmation.
Build my platform →Read next
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. PayPal, Patreon and Substack are named as reference points only and are not affiliated with SendPay Business.