Void vs refund vs reversal: three ways to undo a card payment
By SendPay Business · · 2 min read
When a card payment needs undoing, the right tool depends on how far the payment has travelled. Catching it early is usually quicker for the customer and cheaper for the business.
The three options
- Void: cancel a payment before it settles, usually the same day, so the money never moves.
- Authorisation reversal: release a hold on a card, such as a hotel or fuel deposit, that won't be captured.
- Refund: send money back after the payment has settled, as a new transaction.
How quickly customers see the money
A void or reversal often clears a pending charge within hours or a few days, depending on the card issuer. A refund can take several working days to appear, because it travels back through the card network like a new payment.
Why it matters for costs
Voids and reversals are often cheaper for the business than refunds, and some providers keep the original processing fee when a refund is made. Undoing a mistake quickly also helps avoid a chargeback.
Where SendPay fits
SendPay doesn't offer card machines or acquiring. SendPay platforms let you get paid with payment links, invoices and subscriptions, alongside GBP, EUR and USD accounts and branded Visa cards, powered by licensed partners.
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Build my platform →Questions people ask
What does a chargeback really cost?
Weigh refunding, accepting or fighting a dispute.
Chargeback cost calculator →What is authorisation vs capture?
The two steps that take a card payment from approval to charge.
Authorisation vs capture →What is a pre-authorisation?
A temporary hold on a card before the final amount is known.
Pre-authorisation →What is the difference between a refund and a chargeback?
A refund comes from the business; a chargeback is forced by the bank.
Refund vs chargeback →Read next
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. PayPal, Patreon and Substack are named as reference points only and are not affiliated with SendPay Business.