Sent money to the wrong account? What to do next in the UK
By SendPay Business Ā· Ā· 2 min read
- 1Pick who to pay and type the amount
- 2Tap send and it is on its way
- 3It lands in their account
Most UK bank transfers arrive within minutes and can't simply be cancelled. If you typed the wrong sort code or account number, the money has usually already gone. But there is a process to try to get it back, and acting quickly helps.
What to do straight away
0 of 4 done
Tick each step as you do it, so you can see what is left.
What your bank can do
Your bank must make reasonable efforts to get the money back, and the receiving bank must cooperate. The receiving bank will usually contact the person who received the money and ask them to return it. If they won't, your bank can give you information to help you pursue it yourself. Keeping money you know was sent by mistake can be a crime.
Try it
Name your platform and watch it come to life
Type a name, tap a colour and pick what it does. The phone changes as you go.
Colour
What it does
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If it was a scam
If someone tricked you into sending the money, tell your bank it was a scam, not a mistake. Different rules apply, and in the UK many victims of authorised push payment scams can now be reimbursed.
Avoiding it next time
Check the name match result from Confirmation of Payee before you send, send a small test payment for large amounts, and use saved payees for people you pay often.
Where SendPay fits
SendPay platforms let your customers send transfers from GBP, EUR and USD accounts under your own brand, powered by licensed partners.
How it works
Your own money app- 1Name it and pick your colours
- 2Choose what it does
- 3Launch when you are ready
Why sign up
Create your free SendPay account
It's all about creating your own financial platform with ease. Start with a free account today.
- šŖŖA free business accountOpen it in about a minute with your business name, email, password and mobile. No card and no documents to start.
- š³Get paid from day oneTake card payments, and share your own payment link and invoices so customers pay in a click.
- šA free business websiteFree to build, free to publish and free to keep, with unlimited visits.
- šYour own financial platformDesign and preview your whole platform free, then launch when you are ready.
SendPay Business is a technology company, not a bank. Accounts, cards and payments are powered by licensed partners.
Questions people ask
Can I check an IBAN before sending?
Check an IBAN's format and check digits before you pay.
IBAN checker āWhat is Confirmation of Payee?
The name check before a UK transfer.
What is Confirmation of Payee? āWhat is APP fraud?
When you are tricked into sending money.
What is authorised push payment fraud? āRead next
Spotted a mistake or something out of date? and we'll fix it. How our guides are made
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. Other companies named in this guide are reference points only and are not affiliated with SendPay Business.