How to protect your money app's customers from scams
By SendPay Business · · 2 min read
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As soon as people use your app to hold or send money, scammers will try to trick them. You can't stop every scam, but clear rules and regular reminders protect your customers and show them you take their money seriously.
Set rules and say them often
Tell customers plainly what you will never do:
- We will never ask for your password, PIN or one-time code.
- We will never ask you to move money to a 'safe account'.
- We will never pressure you to pay urgently.
Use one official way to contact people
Send messages only from your own web address and official accounts, and tell customers which ones they are. Scammers copy brands, so a clear list helps people spot fakes.
Try it
Name your platform and watch it come to life
Type a name, tap a colour and pick what it does. The phone changes as you go.
Colour
What it does
Design and preview your whole platform free, then launch when you are ready.
Warn at the right moment
A short reminder when someone adds a new person to pay, or sends a large amount, can stop a scam just before it happens.
Make reporting easy
Give customers a quick way to tell you about a suspicious message or payment, and answer fast. The sooner you know, the more you can help.
Share real examples
Post the common scam messages you see, with the details blurred. Seeing real examples teaches people more than warnings alone.
How it works
Your own money app- 1Name it and pick your colours
- 2Choose what it does
- 3Launch when you are ready
Why sign up
Create your free SendPay account
It's all about creating your own financial platform with ease. Start with a free account today.
- 🪪A free business accountOpen it in about a minute with your business name, email, password and mobile. No card and no documents to start.
- 💳Get paid from day oneTake card payments, and share your own payment link and invoices so customers pay in a click.
- 🌐A free business websiteFree to build, free to publish and free to keep, with unlimited visits.
- 🚀Your own financial platformDesign and preview your whole platform free, then launch when you are ready.
SendPay Business is a technology company, not a bank. Accounts, cards and payments are powered by licensed partners.
Questions people ask
How does this help people trust my app?
Customers trust a small app that visibly looks after them. The trust guide covers more ways to earn it.
Win trust for a new money app →How should I handle support questions?
The customer support guide covers answering quickly and clearly.
Customer support for your money app →Can I call it a bank?
In most countries "bank" is a protected word you can only use with a banking licence. Call it an account, a wallet, an app or a platform. The accounts and payments behind a SendPay Business platform are powered by licensed partners.
Is there a step-by-step plan I can follow?
Yes. The free launch checklist takes you from picking your people and naming your app to setting fees, going live and winning your first ten customers.
Digital bank app launch checklist →How do I start?
Pick a template, name it and preview every page before you launch. Your platform can be live on your own domain within 24 hours of confirmation.
Build my platform →Read next
Spotted a mistake or something out of date? and we'll fix it. How our guides are made
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. Other companies named in this guide are reference points only and are not affiliated with SendPay Business.