How to protect your money app's customers from scams
By SendPay Business · · 2 min read
As soon as people use your app to hold or send money, scammers will try to trick them. You can't stop every scam, but clear rules and regular reminders protect your customers and show them you take their money seriously.
Set rules and say them often
Tell customers plainly what you will never do:
- We will never ask for your password, PIN or one-time code.
- We will never ask you to move money to a 'safe account'.
- We will never pressure you to pay urgently.
Use one official way to contact people
Send messages only from your own web address and official accounts, and tell customers which ones they are. Scammers copy brands, so a clear list helps people spot fakes.
Warn at the right moment
A short reminder when someone adds a new person to pay, or sends a large amount, can stop a scam just before it happens.
Make reporting easy
Give customers a quick way to tell you about a suspicious message or payment, and answer fast. The sooner you know, the more you can help.
Share real examples
Post the common scam messages you see, with the details blurred. Seeing real examples teaches people more than warnings alone.
Build it
Create your own financial platform.
Pick a template, name it, brand it, preview every page before you pay. Your brand, your users, your fees.
Build my platform →Questions people ask
How does this help people trust my app?
Customers trust a small app that visibly looks after them. The trust guide covers more ways to earn it.
Win trust for a new money app →How should I handle support questions?
The customer support guide covers answering quickly and clearly.
Customer support for your money app →Can I call it a bank?
In most countries "bank" is a protected word you can only use with a banking licence. Call it an account, a wallet, an app or a platform. The accounts and payments behind a SendPay Business platform are powered by licensed partners.
Is there a step-by-step plan I can follow?
Yes. The free launch checklist takes you from picking your people and naming your app to setting fees, going live and winning your first ten customers.
Digital bank app launch checklist →How do I start?
Pick a template, name it and preview every page before you pay. Your platform can be live on your own domain within 24 hours of confirmation.
Build my platform →Read next
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. PayPal, Patreon and Substack are named as reference points only and are not affiliated with SendPay Business.