How to prepare your money app for busy days
By SendPay Business · · 2 min read
Money apps have busy days: paydays, the end of the month and festivals when people send money to family. Those days bring your biggest chance to impress customers, and your biggest risk of letting them down.
Know your busy days
Look at when your customers pay and send the most, and mark the dates that matter in your area, such as paydays and major holidays.
Tell customers early
Remind people a few days before to send money early, especially for festivals when families are waiting.
Get your support ready
Before the rush:
- Write answers to the questions you expect most.
- Arrange extra help to reply to messages if you can.
- Check your partners' cut-off times and holiday hours.
Watch closely on the day
Keep an eye on payments and messages during the busy hours, and reply quickly if something is slow.
Look back afterwards
Write down what went well and what did not, so the next busy day is smoother.
Build it
Create your own financial platform.
Pick a template, name it, brand it, preview every page before you pay. Your brand, your users, your fees.
Build my platform →Questions people ask
How do I handle lots of questions?
The support guide covers answering customers quickly and kindly.
Customer support for your money app →What if something goes wrong?
The complaints guide covers putting things right and keeping trust.
Handle complaints →Can I call it a bank?
In most countries "bank" is a protected word you can only use with a banking licence. Call it an account, a wallet, an app or a platform. The accounts and payments behind a SendPay Business platform are powered by licensed partners.
Is there a step-by-step plan I can follow?
Yes. The free launch checklist takes you from picking your people and naming your app to setting fees, going live and winning your first ten customers.
Digital bank app launch checklist →How do I start?
Pick a template, name it and preview every page before you pay. Your platform can be live on your own domain within 24 hours of confirmation.
Build my platform →Read next
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. PayPal, Patreon and Substack are named as reference points only and are not affiliated with SendPay Business.