How to keep your money app and your customers' accounts secure
By SendPay Business · · 2 min read
People will only trust a new money app if they feel their account is safe. Good security is partly about systems and partly about habits you build from day one.
Protect every login
Start with the basics that stop most account takeovers:
- Two-step verification with a code or app.
- Alerts for new devices and password changes.
- Automatic sign-out after a period of no use.
Confirm the risky moments
Ask for an extra check before big payments, new payees or changes to contact details. A few seconds of friction can stop a costly mistake.
Lock down your own team
Give each person only the access they need, use strong sign-in for your admin tools, and remove access as soon as someone leaves.
Tell customers what you will never ask
Say clearly and often that you will never ask for passwords, codes or PINs. It is one of the simplest ways to protect people from scammers pretending to be you.
Have a plan for when something goes wrong
Know who to call at your licensed partner, how to freeze an account and how you will tell customers. Acting fast and honestly keeps trust.
Build it
Create your own financial platform.
Pick a template, name it, brand it, preview every page before you pay. Your brand, your users, your fees.
Build my platform →Questions people ask
How do I protect customers from scams?
The scam guide covers warnings, rules and reporting.
Protect customers from scams →How do I win trust as a new app?
The trust guide covers being clear about who holds the money and every fee.
Win trust for a new money app →Can I call it a bank?
In most countries "bank" is a protected word you can only use with a banking licence. Call it an account, a wallet, an app or a platform. The accounts and payments behind a SendPay Business platform are powered by licensed partners.
Is there a step-by-step plan I can follow?
Yes. The free launch checklist takes you from picking your people and naming your app to setting fees, going live and winning your first ten customers.
Digital bank app launch checklist →How do I start?
Pick a template, name it and preview every page before you pay. Your platform can be live on your own domain within 24 hours of confirmation.
Build my platform →Read next
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. PayPal, Patreon and Substack are named as reference points only and are not affiliated with SendPay Business.