What is the Direct Debit Guarantee? How to get money back from a wrong Direct Debit
By SendPay Business · · 2 min read
- 1Set up the plan once
- 2It renews on the same day each month
- 3Payments arrive without chasing
The Direct Debit Guarantee is a promise that comes with every Direct Debit in the UK. If money is taken in error, by you, your bank or the company collecting, your bank must refund it straight away.
What it promises
- The company must tell you in advance if the amount or date of a payment changes.
- If an error is made, you get a full and immediate refund from your bank.
- You can cancel a Direct Debit at any time by contacting your bank.
How to claim
Contact your bank, usually through its app or by phone, and say which payment was wrong. The bank refunds you and then recovers the money from the company, which can't refuse the claim with the bank but can follow up with you if it disagrees.
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For businesses collecting
Businesses that collect by Direct Debit, directly or through a provider, must follow the scheme rules, including sending advance notice of payments. Refund claims under the Guarantee are taken back from them.
Where SendPay fits
SendPay platforms let your customers take payments by payment link, invoice and subscription under your own brand, powered by licensed partners.
How it works
Your own money app- 1Name it and pick your colours
- 2Choose what it does
- 3Launch when you are ready
Why sign up
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- 🪪A free business accountOpen it in about a minute with your business name, email, password and mobile. No card and no documents to start.
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SendPay Business is a technology company, not a bank. Accounts, cards and payments are powered by licensed partners.
Questions people ask
Standing order or Direct Debit?
Who controls the payment is the difference.
What is a standing order? →Read next
Spotted a mistake or something out of date? and we'll fix it. How our guides are made
This guide is general information, not legal or financial advice. SendPay Business is a technology company, not a bank, and does not take deposits; regulated services on the platforms are provided by licensed partners. Other companies named in this guide are reference points only and are not affiliated with SendPay Business.